Shipping Policy

Last updated: September 2026

Order Processing

Each order is processed with care to ensure quality and accuracy. Please allow 1-3 business days for processing before shipment. Orders placed on weekends or holidays will be processed on the next business day.

Delivery Timeframe

Our standard delivery timeframe is 3-7 business days, depending on your location. We collaborate with trusted carriers to ensure your order reaches you safely and promptly. Once your order has been shipped, you will receive an email with your tracking information.

Shipping Fees

We are pleased to offer free shipping on all orders, with no minimum purchase required. Each package is delivered directly to your door, at no additional cost.

How to Order

1. Select the desired item and add it to your cart.
2. Proceed to checkout and carefully verify your shipping information.
3. Choose your preferred payment method—all transactions are processed through our secure SSL-encrypted system.
4. Once your order is complete, you will receive a confirmation email for your records.

Delays and Availability

Please note that delivery times may vary slightly during peak seasons or due to unforeseen global shipping delays. Our team is committed to ensuring your order reaches you as quickly as possible and will keep you informed every step of the way.

If your order is not delivered within 30 days of the delivery date indicated at checkout (or within 30 days of your order date, if no delivery date was indicated), Quebec law gives you the right to cancel your order and receive a full refund, provided you make the request before the goods are delivered to you.

Risk of Loss

Until your order is delivered to you (or to a person you have designated to receive it, other than the carrier), the risk of loss or damage during transport is borne by us, not by you.

Lost or Damaged Packages

Lost Packages

If your order is lost in transit, we will provide a replacement at no additional cost. If a replacement package also encounters a delivery issue, it is our responsibility to resolve the situation, and we will continue to work with the carrier and with you until the issue is resolved—you will not have to resolve this situation alone with the carrier.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible, ideally within 48 hours, at info@sophiescloset.com so we can assist you promptly. Be sure to keep all packaging materials and damaged items, as they may be required for a claim. This timeframe is a practical guideline to allow us to assist you quickly; it does not limit or exclude your legal warranty rights under Quebec’s Consumer Protection Act if the damaged item is subsequently found to be defective or non-compliant.

Customer Service

For personalized assistance or an urgent delivery request, please contact our customer service team at info@sophiescloset.com. We are always happy to help.

Contact Information

Email: info@sophiescloset.com

Company Information

Company Name: LvM Handel, operating Sophie's Closet